Newsletter 09/2018 - Support tickets, LOGY breakfasts and User Experience Day
Autumn has suddenly fallen over Finland, bringing with it regular working hours, mushrooms, the rain and emerging autumn colors. It also brings some amazing events for you to enjoy indoors, in wonderful venues, without having to check on the weather. In this newsletter we’ll be exploring Expak’s autumn which includes, besides customer service, product development, new partners and events.
Artificial Intelligence and Intelligent Enterprise – User Experience Day September 26th
Expak’s popular annual User Experience Day is coming soon. Over half of the seats have already been taken and arrangements are in full swing. This year’s themes are artificial intelligence and intelligent enterprise. The day’s program includes top-tier expert speakers, customer cases and one-on-one conversations. Breakfast and lunch are served during the day. The event is free of charge for customers and guests.
Reserve your place now at the most interesting customer experience day of the year!
The day’s program and sign-up form (LINK) Page is in Finnish.
Web address: https://expak.fi/kayttajapaiva2018
Product development 2018
Expak is constantly developing new functionalities and content for our product based on your requests. This year we have already improved forecasting, Excel inputs and report update functionalities. At the moment we’re working on a menu update including personal favorites, customer tickets and mobile use. More information on product development will be revealed at the Customer Experience Day and in future newsletters.
Expak started a collaboration with LJK (The Finnish Management Consultants Association) in spring of 2018. The start has been a pleasant surprise for us.
Expak’s new partners and new service packages will be presented at the Customer Experience Day on September 26. and we will be informing you on the partnerships further in our future client newsletters.
Support tickets soon visible for customers
LOGY, Expak and Leanware breakfasts
LOGY, Expak and Leanware will be organizing our popular and rewarding breakfast events again this autumn. The first breakfast will be in Helsinki on October 24th and the venue will be Helsinki Music Centre.
More on the event in October on both LOGY’s and Expak’s home pages.
The programs for all the previous breakfasts can be found in full on our website, in the Finnish version of our News-section. You can get there through this link (LINK)
Thank you for answering the customer satisfaction survey
Thank you for all the feedback we received through our customer satisfaction survey. It is an invaluable help to us in improving our service and our product. For example, based on the feedback we’ve put mobile interface development into our product development agenda for this autumn.