Thursday, 31 October 2019

Newsletter, Expak Systems Oy, October 2019

Thanks for the Customer Experience day, Product Development 2020, Expak Updates, Expak 2019 Success 



Customer Experience day 2019 

First, we would like to thank you all for attending the Expak Customer Experience day 2019. It was a great event with impressive speakers and customer presentations at the Helsinki Fair Center. The themes of this year were Green Supply Chain Management and Responsibility. The event began with Expak introduction, followed by a catchy presentation by Tommi Tervanen from Kotipizza. The program included own sections for Expak users and newcomers. 

Overall, Customer Experience Day 2019 received a very positive feedback. Thank you for all your input and answers. The respondents gave the feedback a rating of 4.3 = good / very good. In particular, the keynote and customer cases impressed the attendees. We organize the customer Experience Day every year around current supply chain management topics. You are welcome to join us next year!

User Day 2019 Presentation Materials, Feedback, and Video in finnish


Expak Product Development 2020 Feedback

In addition to getting positive feedback at the event, we also received important information to support our product development. We will launch an Expak Survey within a couple of weeks, which will allow you to provide feedback on next year's development priorities.

Please give us direct feedback on your experience and wishes regarding the use of Expak. Feedback will help us improve our application to better meet your needs.





Development Day for Expak Users in January

Expak is growing, both as a product and as a service. As a new event, we will host a Development Day in January next year. On this Development Day, you are welcome to visit our office to meet experts, see new features and hear more about our 2020 product development. The day is a great opportunity to develop Expak usability with our experts, share your experiences and network.

The Development Day will be held in January at Expak's premises in Kummeli, Kalasatama. You will receive an invitation and more information about the day's program soon. If the development day is successful and useful, we shall organise similar events several times a year.




Expak Product Updates

The September product release introduced new features and improvements to all Expak users. We also updated the KendoUI interface component, made improvements to Chrome and Opera browsers, made it easier to make column width changes, and fixed bugs.

We will share update information on new product features in product updates in the Expak application and in the news section of our homepage.




Expak's general SaaS Terms 

In November, we will update the current General Terms and Conditions to new General SaaS Terms of Service. The purpose of the upgrade is to bring the terms and conditions into line with current business and services.

The General Terms and Conditions were created in due course for deliveries and services of previous Expak versions and have been in effect for all customers since 2011. The General Terms and Conditions were last supplemented by the GDPR supplement in May 2018. We will send updated SaaS Terms of Service to all our customers in early November.


Expak ranked among most successful companies 2019

According to Alma Talent’s Success Rating Expak is ranked among the most successful companies in Finland in 2019. The Success Rating measures the financial risks and business success of the companies and includes several key ratios such as profitability, solvency and liquidity. 

A big thank you to our customers, staff and partners for your cooperation and positive development. We wish you all success also in the future!




    Have a happy autumn,





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