Wednesday, 10 October 2018

Newsletter, Expak Systems Oy, October 2018

Newsletter 10/2018 - Expak Customer Experience Day, recruiting, LOGY breakfasts

October is here and the temperatures have been familiarly vague in Finland, still remaining gently warm in the south while the snow is already falling in the north. The last quarter of the year has officially begun. Autumn has been busy and the rest of the year looks much the same. Thankfully, we are prepared for the hustle and have additional resources coming in. In this newsletter we will highlight the events of the last month, from the Customer Experience Day to recruiting and we will also list the dates for upcoming events. We will also remind you of the deadline for discontinuing customer support for our old browser version.

Expak Customer Experience Day September 26th

Even thought our Customer Experience Day competed with the visit of the former US president Barack Obama, the event pulled in a nice crowd of leaders, experts and production managers to Flavour Studio at Kellohalli. What an enjoyable day it was! Keynote speaker Antti Merilehto started the day with a deep-dive into artificial intelligence.

The presentation won over the audience, just as the client cases from Image Wear and SK Tuote (VILPE) did after him. The cherries on top were the expert presentations on intelligent enterprise by Leanware’s Janne Viinikkala and Innoman’s Mika Ropponen. A great big thank you to everyone involved, for making the day one to remember!

Summary of Customer Experience Day in Finnish (LINK), web address:

Product development 2018

Expak is constantly developing new functionalities and content for our product based on your requests. This year we have already improved demand forecasting, Excel inputs and report settings and functionalities. The latest update in September included features such as a menu update, personal favorites and customer tickets. Presently we are working on a mobile user interface. More information on product development and new functionalities in future newsletters.

September updates (LINK), web address:

Expak team reinforced and consultant collaboration

Here are the good news of our summer recruiting and consultant collaboration efforts:

Timo Pikkarainen will be starting at Expak on November 1st 2018.
Expak’s team will be expanding with a technical specialist at the beginning of November. Timo is a social and skilled 31-year old expert with a strong background in customer service and particularly with SAP. He has all the skills to work with Expak and in the role of a 1st level service expert. In addition to SAP, he has technical skills in Linux, Javascript and .NET.

Consultant collaboration.
Expak has new consultant partners and services. Some of them were already introduced at the Customer Experience Day. In addition, we will list all of them fully, including the services they provide, separately on our website.

LOGY, Expak and Leanware breakfast events in October

We are following up with our popular breakfast events. October's first cups of coffee will be served in Helsinki’s Music Centre on Wednesday October 24th.
Event program in Finnish (LINK), web address:

The next event will be in the same week, on Friday October 26th, in Turku at the Sokos Hotel Original Hamburger Börs.
Event program in Finnish (LINK), web address:

Expak's older browser version support will end by December 31st 2018

By December 31st, 2018, Expak will end our customer support for the older browser version. We have been maintaining it since 2011. We will be personally contacting customers still using the older version. There are around 10 customers using the old set up while the current version has over eighty customers.

The reasons for discontinuing the older version are client demands, today’s data protection requirements and outdated technology. The current version fulfills client requirements better than the older version, because it is easier to customize for your needs. It also includes the newest technologies, the latest technical data protection methods and complies with the current best data processing practices.

All questions on the subject should be directed to Tommi Hyyrynen either by phone 040 525 4211 or via email This email address is being protected from spambots. You need JavaScript enabled to view it..


Best Wishes!
Expak team

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